We're here, at the table.
Choose the channel that fits your question — we read everything.
Email support
Reach our team at support@playfateweave.com. Typical reply time: under 24 hours.
Discord community
Join the official Discord for community help, host meetups, and creator events.
Urgent / safety
For active safety concerns, report inside the app via the session report button or email security@playfateweave.com.
Common questions.
How do I cancel my membership?+
Settings → Membership → Cancel. Your tier downgrades at the end of the current billing period.
I got charged but my game was cancelled.+
Refunds for cancelled hosted games are automatic within 5-7 business days. If yours hasn't arrived, email support@playfateweave.com with your order ID.
How do I report a host or player?+
In-app: tap their profile → Report. We review every report within 24 hours.
I think a Marketplace listing uses AI art.+
Use the flag button on the listing or email vendors@playfateweave.com with the listing URL. We investigate every flag.